Dear beloved customers,

  • We will processing the order accordance with Order ID. Posting out will take 3-7 business days, excluding Public Holidays and weekends. 
  • PRE-ORDER ITEM will be processed in 14 business days.
  • Deliveries by courier provider might takes 1-5 business days to arrive your address. It beyond our control if your delivery delayed. 
  • Tracking number will be provided to you through email once your order is packed. Urgent order and changes of orders will not be entertained to help smoothen the process. If you have not receive your order in 5 working days, kindly email masukjarumshop@gmail.com with your Order ID. 
  • Kindly ensure your address is correct and deliverable. Order placed through website only (no self pick up/cod). We will try our best to deliver the order the soonest and create a smile for you.